FAQ - Frequently Asked Questions | Metart Atelier

🟡 1. Do you ship internationally?

Yes, we ship worldwide 🌍

We deliver to the USA, Canada, and all major European countries. Each sculpture is professionally packed in a wooden crate for safe transport.

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🟡 2. How long does production take?

All our sculptures are handcrafted with precision.

You can contact us to inquire about the model you want to purchase, but you can find the general manufacturing procedure in the information below.

• Standard production time: 2–4 weeks
• Custom orders or larger pieces: 4–7 weeks

We’ll update you at every stage — from production to shipping.

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🟡 3. How long does shipping take?

Shipping time depends on your destination and also the models:

For standart models:

• USA & Canada: 3-8 business days
• Europe: 3-8 business days


For some products over 130cm:

 • USA & Canada: 4-8 weeks
 • Europe: 3-5 weeks

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🟡 4. Are the sculptures weather-resistant?

Yes ✅
All sculptures are made from high-quality galvanized or stainless steel, and coated with durable outdoor paint or titanium coating. They are designed to withstand rain, sun, and temperature changes — perfect for gardens, villa entrances, or outdoor restaurants.

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🟡 5. Can I order a custom size or color?

Absolutely 🎨

We offer full customization — size, color, lighting, and even design modifications. Whether you want a gold Pegasus or a matte-black gorilla, we can make it happen. Just contact us with your request and we’ll prepare a tailored offer.

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🟡 6. Are the sculptures illuminated?

Yes if you prefer, models come with built-in remote-controlled LED lighting. You can turn the lights to any color you want thanks to the remote control..

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🟡 7. How do you pack the sculptures?

Each piece is securely packed in a custom wooden crate to prevent damage during international transport. Fragile components are additionally protected with foam and wrapping materials.

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🟡 8. How do I clean and maintain the sculpture?

Very simple 🧽
• Wipe gently with a soft cloth and mild soap if needed.
• Do not use abrasive cleaners or pressure washers.
• For titanium-coated or mirror-finish models, avoid scratching the surface.

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🟡 9. Do you offer refunds or exchanges?

Because each piece is handcrafted and often customized, we do not accept returns for change of mind. However, if your sculpture arrives damaged or defective, please contact us within 36 hours with photos, and we will resolve the issue immediately.

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🟡 10. How can I contact you?

You can reach us through:
• 📩 Email: info@metartatelier.com
• 📱 Instagram: @metart.atelier
• 💬 Contact from on our website