FAQ - Frequently Asked Questions | Metart Atelier
🟡 1. Do you ship internationally?
Yes, we ship worldwide 🌍
We deliver to the USA, Canada, and all major European countries. Each sculpture is professionally packed in a wooden crate for safe transport.
🟡 2. How long does production take?
All our sculptures are handcrafted with precision.
You can contact us to inquire about the model you want to purchase, but you can find the general manufacturing procedure in the information below.
• Standard production time: 2–4 weeks
• Custom orders or larger pieces: 4–7 weeks
We’ll update you at every stage from production to shipping.
🟡 3. How long does shipping take?
Shipping time depends on your destination and also the models:
For some products over 130cm:
For standart models:
• USA & Canada: 3-8 business days
• Europe: 3-8 business days
For some products over 130cm:
• USA & Canada: 4-8 weeks
• Europe: 3-5 weeks
🟡 4. Are the sculptures weather-resistant?
Yes ✅
All sculptures are made from high-quality galvanized or stainless steel, and coated with durable outdoor paint or titanium coating. They are designed to withstand rain, sun, and temperature changes — perfect for gardens, villa entrances, or outdoor restaurants.
🟡 5. Can I order a custom size or color?
Absolutely 🎨
We offer full customization — size, color, lighting, and even design modifications. Whether you want a gold Pegasus or a matte-black gorilla, we can make it happen. Just contact us with your request and we’ll prepare a tailored offer.
🟡 6. Are the sculptures illuminated?
Yes if you prefer, models come with built-in remote-controlled LED lighting. You can turn the lights to any color you want thanks to the remote control.
🟡 7. How are heavy metal sculptures packaged for international shipping?
We ship worldwide to any destination globally. Every single piece is safely packed and shipped inside custom-built, heat-treated wooden crates with high density protective foam padding, ensuring absolute safety during international transit.
🟡 8. What kind of maintenance do outdoor metal sculptures require, and how durable are the finishes?
Very simple 🧽
Our sculptures require virtually no maintenance. They are crafted directly from stainless steel or protected with high-grade electrostatic powder coating. Additionally, our titanium models feature a special custom coating. Thanks to these durable finishes, a simple wipe down with a damp cloth is all it takes to keep the metallic finish pristine.
As a summary;
• Wipe gently with a soft cloth and mild soap if needed.
• Do not use abrasive cleaners or pressure washers.
• For titanium-coated or mirror-finish models, avoid scratching the surface.
🟡 9. Do you offer refunds or exchanges?
Because each piece is handcrafted and often customized, we do not accept returns for change of mind. However, if your sculpture arrives damaged or defective, please contact us within 36 hours with photos, and we will resolve the issue immediately.
🟡 10. How is the 3D metal sculpture installed, and does it require professional mounting?
All of our sculptures are delivered fully assembled, ready to display out of the box. For wall mounted models, no hanging brackets are needed; they feature a built in hanging slot on the back that fits directly onto a screw for easy hanging. Larger floor sculptures are self-standing or modular.
🟡 11. Do you collaborate with interior designers, architects, or commercial venues?
Yes, we frequently partner with interior designers, architects, luxury hotels, restaurants, and corporate offices worldwide. We offer bespoke sizing, custom finishes and volume project discounts. Contact our team for tailored B2B solutions.
🟡 12. How can I contact you?
You can reach us through:
• 📩 Email: onur@metartatelier.com
• 📱 Instagram: @metart.atelier
• 💬 Contact from on our website